Posts Tagged

Customer Experience

Data Science

In spite of the fact that the term “360-degree view of the customer” has become ubiquitous in the data management and CRM realm for quite some time, it is still quite rare to find a company that has achieved it. The same problems that have plagued companies for years, blocking

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Data ScienceNews

Low-cost airline operator Ryanair has revealed plans to implement a host of additional features to its bookings platform My Ryanair, to serve customers better. Tuesday saw Ryanair launch its new Customer Charter and unveiled its 2015 customer experience initiatives as part of its “Always Getting Better”programme. As part of this

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Machine LearningNews

WibiData, the Big Data outfit that uses Machine Learning to personalize customer experience for the enterprise, has announced its latest offering. “Experiments by Wibi” is the first commercial experiment framework to capitalize on the processing power enabled by machine learning in Hadoop. Experiments by Wibi offers retailers a fast way to test and

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