Chatbots help customers to resolve their issues at a blazing speed but the one of the main questions is whether the business should opt for a rule-based bot or an AI- based bot. Chatbots are not new in the technological arena. They are a lot smarter now than their predecessors.
For many people, the concept of Artificial Intelligence (AI) is a thing of the future. It is the technology that is yet to be introduced. But Professor Jon Oberlander disagrees. He was quick to point out that AI is not in the future, it is now in the making. He began by mentioning Alexa,