Everise announced that EverAI Labs, its AI-powered suite of customer experience solutions, won an award at the 2025 Artificial Intelligence Excellence Awards, presented by the Business Intelligence Group. The win acknowledges EverAI Labs’ dedication to setting new standards in the Business Process Outsourcing (BPO) space.
The Artificial Intelligence Excellence Awards honor companies and individuals leading AI innovation across 46 application types and 36 industries. A panel of industry experts evaluates entries based on creativity, impact, and measurable success.
Sudhir Agarwal, Everise’s Founder & CEO shared, “It’s been less than a year since Everise unveiled EverAI Labs and we’re honored to receive this accolade for Excellence in Artificial Intelligence. This award recognizes our team’s dedication to our mission of pushing the boundaries of AI to create meaningful solutions that improve lives and industries.”
EverAI Labs’ unified, AI-first platform aims to transform customer experience. The platform redefines agent journey through intelligence hire, immersive training, real-time productivity monitoring, advanced analytics, and end-to-end security. EverAI Labs incorporates AI, machine learning, natural language processing, and intelligent automation.
Russ Fordyce commented. CEO of the Business Intelligence Group commented, “The AI industry is evolving rapidly, and it is through the efforts of companies like Everise that we see real-world applications driving change. Their work exemplifies the kind of innovation and leadership that is shaping the future of artificial intelligence.”
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For more information about EverAI Labs and its AI solutions, visit everailabs.com.
- Everise facts: The company offers customer service solutions for healthcare, transport, logistics, insurance, financial services and tech sectors and is backed by Brookfield and Warburg Pincus.
- About Everise leadership: It was founded in 2016 by Sudhir Agarwal as a global leader transformations for customer service.
- About the facilitator: EverAI Labs’s win was presented by the Business Intelligence Group which was founded in 2002 and recognizes true talent and superior performance.
- About the everise: The company has 28,000 champion agents operating across eight strategic markets.
Learn more at weareeverise.com.
Everise achievements are not measured against awards however the above recognition of exemplifies superior performance in business.
Given the sheer breadth of AI applications, for EverAI Labs to stand out is substantial—a feat achieved through not just glitzy innovation but tangible improvements in the mundane challenges clients face in customer service.
Clearly differentiated by its focus on creating a seamless agent journey, it moves beyond the flashier aspects of AI to address core operational issues like training and real-time performance monitoring. While a year is but a blink for maintaining steady business success, it’s a relatively brief trial in crafting AI that’s proven both cohort-friendly and measurably effective.
Everise’s blend of technological prowess and industry acumen is evident in its commitment to disrupting the BPO sector through AI. And as the Business Intelligence Group hinted, concrete applications drive industry change—not just buzzwords.
