Leading managed services provider, IPsoft has developed an artificial intelligence platform called “Amelia” built essentially to “automate knowledge work across a broad range of functions.”
Named after the aviator- explorer Amelia Earhart, the platform resolves queries in a wide range of business processes, being privy to the same information as a new recruit, according to an IPsoft blog post.
Chetan Dube, the Chief Executive Officer at IPsoft, enunciates :
“When investigating smart solutions, we must first analyze what it means to be intelligent. Intelligence is the ability to acquire and apply knowledge. If a system claims to be intelligent, it must be able to read and understand documents, and answer questions on the basis of that. It must be able to understand processes that it observes. It must be able to solve problems based on the knowledge it has acquired. And when it cannot solve a problem, it must be capable of learning the solution through noticing how a human did it. Amelia is that mensa kid, who personifies a major breakthrough in cognitive technologies. Amelia will allow people to indulge in more creative forms of expression, as opposed to doing routine business process tasks. This platform will free us from the mundane, disrupting industries in the way that machines have previously transformed manufacturing and agriculture. We’re going to have to rethink work by redefining existing roles and identifying new ones.”
Banking on Amelia’s capability to handle the “burden of tedious, often laborious tasks,” and working alongside human colleagues IPsoft believes that it can achieve new levels of productivity and service quality.
The Telegraph points out, that tested within a number of Fortune 1000 companies, in various scopes, such as technology help desks, procurement processing, financial trading operations support and providing expert advice for field engineers, Amelia, speaks more than 20 languages, and requires to learn any process just once in order to communicate with customers in their language.
Gartner reported in a study that by 2017, managed services offerings leveraging autonomics and cognitive platforms like Amelia and IBM Watson will drive a 60 percent reduction in the cost of services. 15 years in the pipeline, according to IPsoft, the platform doesn’t merely “mimic human thought processes” but can even understands the intricate meaning of what is being said – just like a human.
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