Delving into ERP vs CRM, one needs to make a detailed comparison to decide as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are the most common software tools businesses use to automate core business activities. ERP connects a company’s financial and operational systems to a central database, allowing

My name is Ralph Hünermann, and as founder and CEO of odoscope Technologies. With our operational intelligence platform, we want to enable companies to take operational decisions better and faster without the need of data scientists. Today, I want to share a very interesting use case of Operational Intelligence. The Challenge A travel agency

When you think of the field services and maintenance industries, it’s likely that big data & cutting edge tech don’t spring to mind. Far from slick, up-to-the-minute tech and data-optimised logistics on the backend, many service technicians are still doing everything by the book, literally- many smaller enterprises haven’t yet

From schools and universities to libraries and museums, public sector organizations are constantly battling with budget restrictions. The trade-off between offering better services with reducing costs is always a challenge, especially for those in the public sector. Indeed, considerations like this have played a crucial role in the emergence of Business