The Artificial Intelligence Call Center era has begun. Call centers have long used cutting-edge technology, from call routing systems that sent consumers to the first available agents to interactive voice response (IVR) systems that millions of customers interact with today. With artificial intelligence (AI) gaining traction in the early 2000s,
Whether your current experience with chatbots allows you to believe me or not, better customer experiences are possible with human-intelligence-powered AI chatbots. Research by Gartner indicates that within a few years from now, 89% of businesses will compete mostly on customer experience versus 36% four years ago. That means that
Chatbots help customers to resolve their issues at a blazing speed but the one of the main questions is whether the business should opt for a rule-based bot or an AI- based bot. Chatbots are not new in the technological arena. They are a lot smarter now than their predecessors.