chatbots

How to build better CX with human-intelligence-powered AI chatbots
Whether your current experience with chatbots allows you to believe me or not, better customer experiences are possible with human-intelligence-powered AI chatbots. Research by Gartner indicates that within a few years from now, 89% of businesses will compete mostly on customer experience versus 36% four years ago. That means that

Rule-Based Bots or AI Bots? Which One Do You Prefer?
Chatbots help customers to resolve their issues at a blazing speed but the one of the main questions is whether the business should opt for a rule-based bot or an AI- based bot. Chatbots are not new in the technological arena. They are a lot smarter now than their predecessors.