Sunil Kappal works as a Senior Manager Analytics for the R Systems Group. He has more than 19 years of experience in quality management, contact center operations, business intelligence, and data analytics. Sunil has also earned a certificate of Distinction in the field of Healthcare Innovation and Entrepreneurship from Duke University of North Carolina, Project Management Specialization from University of California Irvine Extension, Business Analytics Wharton School of Business and has been one of the 5 Laureates of a massive open online course provider accredited by UNESCO who won the WISE award held at Qatar in 2013. Sunil has also worked as a Beta Tester for IBM Watson Analytics Application.