Amazon Web Services launched Amazon Connect Health, an AI agent platform for healthcare organizations.
The platform aims to automate administrative tasks including appointment scheduling, documentation, and patient verification. Amazon Connect Health is HIPAA-eligible and integrates with electronic health record (EHR) software. This is AWS’s first major product offering AI agents within a regulatory compliant platform.
The software costs $99 per month per user for up to 600 encounters. Current features include patient verification and ambient documentation, while appointment scheduling and medical coding are in preview or set to roll out later.
AWS has previously launched other healthcare products, including Amazon Comprehend Medical in 2018, Amazon HealthLake in 2021, and HealthOmics in 2022. Amazon purchased PillPack in 2018 and One Medical in 2022. In January, OpenAI released ChatGPT Health, a consumer-facing chatbot tailored to answer health questions. One week later, Anthropic announced Claude for Healthcare, which offers tools for both consumers and medical professionals.
