“The biggest issue for governments today is how to be relevant. If all citizens are treated with dignity and invited to collaborate, it can be easier for administrations to have a direct finger on the pulse of the nation rather than lose it in transmission through multiple layers of bureaucracy”.

Earlier this year, India’s Bharatiya Janata Party (BJP) led a decisive and shocking victory in the Indian elections. Many have speculated that the party’s pioneering use of big data and social media analytics played a decisive role in the BJP’s and Narendra Modi’s success. Now that he’s in power, it would