Posts Tagged

CX

Combating infobesity
Big DataContributorsFeatured

“Infobesity” is a term we’re hearing more frequently these days as consumers are creating exponentially more data in their daily lives, and brands are similarly consuming larger portions. From eCommerce sites to a multitude of social media channels, there are terabytes of data available in today’s increasingly digital world. But,

Read More
Better CX through human-intelligence-powered AI chatbots
Artificial IntelligenceContributorsFeatured

Whether your current experience with chatbots allows you to believe me or not, better customer experiences are possible with human-intelligence-powered AI chatbots. Research by Gartner indicates that within a few years from now, 89% of businesses will compete mostly on customer experience versus 36% four years ago. That means that

Read More