Posts Tagged

CX

Ai And Cx
Artificial IntelligenceContributorsFeaturedFinance

If there has been a silver lining to the pandemic, it’s been added great momentum and speed to digital transformation. Financial Service Institutions (FSIs) are entrenched in an industry that is time-honored and, as a result, often old-fashioned. However, FSIs must embrace developments in technology, specifically AI and customer experience

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Combating Infobesity
Big DataContributorsFeatured

“Infobesity” is a term we’re hearing more frequently these days as consumers are creating exponentially more data in their daily lives, and brands are similarly consuming larger portions. From eCommerce sites to a multitude of social media channels, there are terabytes of data available in today’s increasingly digital world. But,

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Better Cx Through Human-Intelligence-Powered Ai Chatbots
Artificial IntelligenceContributorsFeatured

Whether your current experience with chatbots allows you to believe me or not, better customer experiences are possible with human-intelligence-powered AI chatbots. Research by Gartner indicates that within a few years from now, 89% of businesses will compete mostly on customer experience versus 36% four years ago. That means that

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