Low-cost airline operator Ryanair has revealed plans to implement a host of additional features to its bookings platform My Ryanair, to serve customers better. Tuesday saw Ryanair launch its new Customer Charter and unveiled its 2015 customer experience initiatives as part of its “Always Getting Better”programme. As part of this

Ninety nine percent of social posts create no engagement according to new data from Social Flow. An unrelenting blizzard of posts that come and go quickly, an ADD public addicted to social and mobile media and brands using a two-way channel with a one-way mentality are contributing causes. Nobody can