GLOBO Language Solutions, a B2B provider of interpreting and translation services, has introduced “GLOBO Live Quality,” an AI-powered tool to monitor all of its video and audio interpreting calls. The company claims it is the first in the market with this technology.
AI-driven quality assurance in interpreting
Traditionally, interpreter quality evaluations are manual, with humans reviewing a small sample of sessions. GLOBO argues this approach is insufficient, especially for large healthcare organizations that handle a high volume of interpreting calls. The company emphasizes that over 68 million people in the U.S. speak a language other than English, making accurate medical interpretation crucial for patient safety, experience, and outcomes.
GLOBO Live Quality assesses factors such as backgrounds, attire, lighting, and image clarity during video and audio interpreting sessions. The AI tool will bring benefits like:
- Gain full understanding of interpretation quality
- Fix issues before affect patient
- Improve patient confidence
- Enhance patient-provider experience
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The lack of or poor quality of interpreter services, might create problems like: incorrect diagnoses, missed symptoms, wrong medication dosages, inappropriate treatment plans, delayed care, non-compliance with treatment instructions, and even patient harm.
GLOBO positions its AI monitoring as a proactive approach to quality assurance, enabling healthcare partners to gain a better understanding of interpretation quality, address issues before they impact patient care, and improve both patient and provider satisfaction. The company also suggests that this technology could contribute to establishing more measurable standards for assessing the quality of medical interpretation sessions.
Featured image credit: GLOBO
