The customer service industry has undergone significant changes over the past 2 decades. The rise of digital communication channels such as social media and messaging apps made it easier than ever for businesses to reach customers. Unfortunately, this also comes with a big challenge as not only do businesses now have to deal with the constant stream of customer inquiries but has also made it harder to find the information that matters. Fortunately, Yobi is now making this challenge a thing of the past.
For years, Artificial Intelligence has been making it easier for businesses to deal with big amounts of data and the automation of complex processes. While its use in customer service is not new, Yobi’s approach is unique. The startup’s platform is all about harnessing the power of AI to centralize customer interactions after it connects to various messaging channels and CRMs. From there, AI goes through all current and previous communications to find areas of opportunity.
With support for popular apps like Facebook Messenger, Twitter, Zoom, Hubspot, Zendesk, and many more, Yobi’s platform makes it easy for business owners and managers to manage their business communications. The Yobi platform can handle a high volume of conversations while translating them on the go. Then, analyze everything and generate actionable reports based on factors like sentiment, keywords, and more.
“Yobi’s AI features provide businesses with a range of benefits, including improved customer management, task automation, translation and sentiment analysis. By leveraging these features, businesses can enhance their customer experience, increase productivity, and make data-driven decisions”, says Yobi Co-Founder Ahmed Reza.
Ahmed Reza, a self-described “AI geek” and serial entrepreneur, co-founded Yobi back in 2018 soon after selling “Dental Web Now”, his previous startup. Now, Yobi has recently closed a successful seed funding round that saw it raise over $2.3 million from firms like HRC2139 Investments LLC and IRA Capital, as well as several angel investors.
While CEO of Dental Web Now, Mr. Reza met Dr. Edward Zuckerberg, Mark Zuckerberg’s dad, who has now become an advisor to Yobi.
“When I met Ahmed Reza, who became CEO of Yobi, I realized he had an idea to make lives easier for those in my industry managing their practices. Yobi is a potent tool that solves this major challenge by connecting multiple communications in one app,” said Dr. Zuckerberg. “To be super successful with anything, you must develop a concept that disrupts the whole industry. That’s what Ahmed has done with Yobi, and it’s part of why I have immense admiration and respect for him and great appreciation for what he created.”
The use of AI in customer service might still be in its early stages but Yobi’s approach is already providing customer benefit. By using AI to augment human capabilities and improve customer service, the startup is helping businesses stay ahead of the curve. In an increasingly competitive landscape of business ownership, Yobi helps them work smarter, not harder.