A Brazilian court has ordered Microsoft to restore the suspended Xbox account and digital library of a user known as Ordo_Liberal, who claimed his account was hacked. The court’s ruling mandates that Microsoft reverse its decision to permanently suspend the account, which had been frozen due to “unauthorized access.” Ordo_Liberal reported the issue on Reddit and chose to pursue legal recourse instead of creating a new account.
According to Ordo_Liberal, Microsoft informed him that the only option available was to permanently suspend the account to prevent further unauthorized use. Instead of starting afresh, he decided to file a lawsuit against Microsoft. He stated that hiring a public defender was at no cost due to Brazil’s consumer protection laws.
The court’s judgement requires Microsoft to restore access to the account within 15 days. Should the company fail to comply, it will incur a penalty of 150 reais, approximately $30, per day, capped at a total of 1,500 reais, around $300. Additionally, Microsoft was ordered to pay Ordo_Liberal 2,000 reais, roughly $400, in damages.
This case brings to light growing consumer concerns regarding companies transitioning to digital-only libraries, which may limit users’ rights and accessibility. As digital content becomes more prevalent, similar cases may draw attention to consumer protections in the digital age.
