Microsoft introduced a new AI companion named Mico for its Copilot chatbot during its fall release press event, part of a series of updates aimed at enhancing user interaction and AI functionality.
Mico, with a name derived from “Microsoft Copilot,” functions as the chatbot’s visual persona. Described by the company as a “warm” and “customizable” presence, the avatar is an expressive blob that “listens, reacts, and even changes colors to reflect your interactions.” This visual feedback is intended to make the AI feel more responsive. The design has drawn comparisons to Microsoft’s past productivity assistant, Clippy, a reference the company has embraced. An included Easter egg allows users to transform Mico into the classic Clippy character by tapping the avatar repeatedly.
The Mico avatar is activated by default in Copilot’s voice mode and is initially available to users in the U.S., Canada, and the U.K. Users have the option to disable the visual component. The AI has been updated to save memories of conversations and learn from user feedback, enabling a more personalized and adaptive experience over time. This functionality allows the assistant to maintain context from prior discussions and refine its performance based on user-provided input and corrections.
The update also introduced a “Learn Live” mode for U.S. users, turning Copilot into a tutor that guides users through concepts rather than just providing answers. Microsoft also noted improvements in health-related queries and deep research capabilities. In a formal announcement, Mustafa Suleyman, the CEO of Microsoft AI, outlined the company’s philosophy behind these developments. “As we build this, we’re not chasing engagement or optimizing for screen time. We’re building AI that gets you back to your life. That deepens human connection. That earns your trust,” Suleyman wrote, framing the updates as part of a strategy focused on utility and trust.
Microsoft’s move to anthropomorphize its AI reflects a wider industry trend. Competing chatbot developer OpenAI offers a visual experience for its ChatGPT service, which includes a selection of different voice options for interaction. Concurrently, xAI’s Grok has taken a different approach by developing its AI into risqué companions. The market has already shown receptiveness to such products, with various AI companion applications on digital app stores attracting millions of users and demonstrating existing consumer demand for interactive AI characters.
The company is also developing a new mode called “Real Talk” to evolve Copilot’s personality and tone. This feature will enable the AI to mirror a user’s conversational style but avoid being overly agreeable or “sycophantic.” According to Microsoft, the AI will be “grounded in its own perspective,” allowing it to push back and challenge a user’s ideas. This is intended to encourage users to consider different viewpoints during an interaction, potentially fostering more critical thinking.
The development of advanced conversational AI presents known challenges. Technology companies face the difficulty of balancing a helpful, conversational AI with the risk of it leading users into unproductive conversational “rabbit holes.” Additionally, several incidents of “AI psychosis” have been reported, a phenomenon where chatbots reportedly reinforced the delusional beliefs of users, highlighting the complexities involved in managing human-AI dialogue and the potential for unintended consequences.
The fall Copilot update introduced several other new functionalities to Microsoft’s AI. These include the ability for users to add friends into their Copilot AI chats for collaborative sessions, support for long-term memory to maintain context across conversations, and the integration of connectors that link Copilot to productivity applications like email and cloud storage services. The update also brought expanded AI integrations into Microsoft’s web browser, Edge.
As part of this expansion, Microsoft is working to evolve Edge into a dedicated “AI browser.” The browser is being developed to view a user’s open tabs, summarize and compare information contained within them, and take direct action on the user’s behalf. Examples of these actions include tasks such as booking a hotel or automatically filling out online forms. This strategic update positions Microsoft Edge to compete with other emerging AI browsers, such as OpenAI’s ChatGPT Atlas, Perplexity’s Comet, and Dia, as well as the market-leading Chrome browser, which has integrated Google’s Gemini AI.
