This guide explains the Cash App lawsuit claim process with simple steps because we know dealing with legal claims can be confusing, especially when they involve money and personal information. If your Cash App account was accessed without your permission, you might be able to get compensation through a settlement.
This guide will help you understand how to file a claim, make sure you qualify, and gather the right documents. Whether you’re dealing with unauthorized transactions or Cash App’s response wasn’t enough, this guide will help you get the compensation you deserve. But first, let’s remember the cybersecurity incident quickly.
A recap of Cash App data breach class action lawsuit
In December 2021, a former Cash App employee downloaded sensitive reports from Cash App Investing without permission. According to a filing with the US Securities and Exchange Commission, this breach exposed the personal information of 8.2 million customers, which was then leaked online.
Last year, another breach occurred when unauthorized access to some customers’ accounts led to fraudulent transactions. This incident raised more concerns about Cash App’s security measures.
The class action lawsuit claims that Cash App and its parent company, Block (formerly Square), had poor security protocols, systems, and designs. Even though Cash App and Block denied any wrongdoing, they agreed to the settlement to resolve the claims. This settlement means affected users can seek compensation for their troubles and ensure the company takes responsibility for its security lapses.
After all the incidents, Cash App has agreed to pay up to $15 million in a class action settlement. This is due to two big data security breaches and issues with unauthorized account access and fraudulent transactions. Eligible Cash App users can file a claim and potentially receive up to $2,500 and here is how to get yours.
Cash App lawsuit claim process: A step-by-step guide
Before you begin the Cash App lawsuit claim process, ensure you meet the eligibility criteria.
Cash App security settlement eligibility
You are eligible for Cash App lawsuit claim if you:
- Used Cash App or Cash App Investing.
- Experienced unauthorized access to your Cash App account.
- Noticed fraudulent transactions on your account.
- Found Cash App’s error resolution inadequate.
- Had your sensitive personal information compromised via Cash App.
The incidents must have occurred between August 23, 2018, and August 20, 2024.
To support your Cash App lawsuit claim, you will need to provide evidence of the breach and any subsequent actions you took. Acceptable forms of documentation include:
- Correspondence with Cash App: Emails or letters exchanged with Cash App regarding the breach.
- Police report: A report filed with law enforcement about the incident.
- Bank or credit union report: A report filed with your financial institution about unauthorized transactions.
- FTC or government agency report: A report filed with the Federal Trade Commission or another relevant government agency.
- Better Business Bureau Report: A report filed with the BBB.
Ensure all documents are dated within the eligible period and clearly show the steps you took to report the breach
Cash App settlement claim in 5 steps
If you’re a Cash App user affected by the data breaches and eligible to file a claim and receive compensation, follow these 5 steps to get $2,500 from the Cash App class action settlement:
- Access the claim form: Navigate to the claim submission section on the settlement website.
- Fill out personal information: Give your Notice ID and confirmation code. After that, provide your full name, address, email, and phone number.
- Describe the incident: Detail the nature of the unauthorized access or fraudulent transactions you experienced.
- Upload documentation: Attach the required supporting documents to your claim form.
- Review and submit: Double-check all information and documents for accuracy, then submit your claim.
After submitting your Cash App lawsuit claim:
- Receive confirmation: You should receive an email confirmation of your claim submission.
- Follow up if necessary: If you do not receive confirmation or have questions, contact the settlement administrator using the information provided on the settlement website.
If you prefer to opt out of the settlement or file an objection, you must follow specific steps.
To opt out, you must submit an exclusion request by November 1, 2024. This written request should be sent to the settlement administrator and include your full name, address, and a clear statement of your wish to be excluded from the settlement. Opting out preserves your right to pursue separate legal action against Cash App.
If you want to object to the settlement terms, draft a detailed written objection that includes your full name, address, and specific reasons for your disagreement. Submit this objection to the settlement administrator by November 1, 2024. Filing an objection allows you to voice your concerns while remaining eligible for any compensation awarded.
All deadlines you need to know
Keep track of important deadlines to ensure your Cash App lawsuit claim is processed:
- Claim Submission Deadline: November 18, 2024
- Exclusion Request Deadline: November 1, 2024 (if you wish to opt out of the settlement)
- Objection Filing Deadline: November 1, 2024 (if you have any objections to the settlement terms)
All images are generated by Eray Eliaçık/Bing
