As online transactions increase, so does the risk of data breaches, fraud, and financial loss. Cybercriminals are always finding new ways to attack online payment systems.
The MRC 2023 Global E-commerce Payments and Fraud report revealed that almost half the merchants surveyed (46%) aimed primarily at reducing fraud and chargebacks. Furthermore, 18% of merchants prioritised lowering the operational costs related to fraud, up from 17% the previous year.
Meanwhile, strong security builds customer trust, which is essential for lasting relationships and business stability. From e-commerce and online banking to subscription services and digital marketplaces, the demand for secure online payments has never been higher.
Importance of online payment security
The increase in online transactions raises the risk of data breaches, fraud, and financial losses. Cybercriminals are always finding new ways to attack online payment systems’ weaknesses, making security a top priority for businesses. The MRC report lists several prevalent types of payment fraud:
- Phishing: Tricks people into giving away personal details, such as passwords or credit card numbers, through misleading emails or websites.
- Pharming: A sophisticated scam that reroutes users from real to fake websites to hijack information.
- Whaling: Focuses on high-level targets, such as company leaders, to pilfer critical business data.
The report showed a significant increase in phishing, pharming, and whaling attacks on e-commerce businesses globally. Now, 43% of merchants have experienced these types of fraud, up from 35% the previous year. Other fraud types were also mentioned:
- Chargeback fraud: Known as ‘friendly fraud’, it happens when customers wrongly dispute charges but keep the products. The report states 34% of merchants faced this in 2023.
- Card testing: Criminals test stolen card details with small purchases online. According to the report, 33% of merchants encountered this in 2023.
- Identity theft: Thieves steal personal info to conduct unauthorised transactions or open accounts under someone else’s name. 33% of merchants reported experiencing this in 2023.
Strong security guards financial and personal data and builds trust, which is crucial for lasting relationships and business stability.
Key components of secure online payment systems
A strong payment security setup uses encryption, tokenisation, and SSL certificates and follows international security standards to protect transaction data. Let’s examine these security features in more detail.
Encryption
Encryption turns sensitive data into code to block unauthorised access. In online payments, it makes data sent from the customer to the payment processor secure, keeping it safe from interception.
Tokenisation
Tokenisation is somewhat similar to encryption as it swaps sensitive information, like credit card numbers, with unique identifiers. This keeps the crucial information intact but secure, cutting the risk of data breaches. The tokens, if intercepted, are of no use to hackers. The key difference between encryption and tokenisation is that the unique tokens cannot be reversed-engineered with an access token.
SSL/TLS certificates
SSL/TLS protocols encrypt online data to protect privacy. They’re crucial for payment security, encoding customer information to prevent unauthorised access. Without these protocols, sensitive data, like credit card numbers, could be intercepted by cybercriminals.
Multi-factor authentication
Multi-factor authentication (MFA) strengthens payment security by mandating multiple factors of verification. It requires users to verify their identity through two or more methods: something they know (password), something that they are in possession of (phone), or something they inherently are (biometric data). In Europe, PSD2 mandates MFA as Strong Customer Authentication (SCA).
Security standards
Compliance with international security standards, such as the Payment Card Industry Data Security Standard (PCI DSS), is mandatory for any business that processes, stores or transmits credit card information. These standards provide a baseline for security practices, including regular security assessments and the implementation of strong access controls.
Emerging technologies in online payment security
To combat the constant threat to online payment security, businesses are using new technologies, such as biometric authentication, blockchain, and artificial intelligence (AI).
Biometric authentication
Biometric authentication secures online transactions by verifying identity through unique personal traits, like fingerprints or face scans. This enhances security by ensuring that only authorised individuals can make transactions.
Blockchain technology
Blockchain technology provides a secure, decentralised method for recording transactions. Blockchain is a digital ledger with transactions duplicated and distributed across the entire network of computer systems. This makes it difficult to change or hack.
Each block in the chain contains a number of transactions, and every time a new transaction occurs, a record of that transaction is added to every participant’s ledger. Although its use in online payments is in early development, it offers great promise for the future of payments.
Artificial intelligence (AI)
AI and machine learning algorithms can help in fraud detecting for payments. They can spot patterns that suggest fraud and prevent it as it happens. These algorithms can quickly analyse large amounts of transaction data to find unusual activity that could be a security risk, helping businesses efficiently react to possible threats.
Best practices for businesses and consumers
For secure online payments, businesses and consumers need to follow best practices. Businesses should use several security measures, keep systems updated, and teach employees and customers about cybersecurity risks. Consumers should create strong passwords, use multi-factor authentication, and stay alert to phishing and suspicious sites.
Future of online payment security
The future of online payment security is promising. Advances in encryption, tokenisation, biometric authentication, and blockchain are expected to make digital transactions even safer. Cooperation among businesses, financial sectors, and cybersecurity experts is key to fighting cyber threats effectively.
Secure payments are paramount for online merchants. Understanding transaction security’s elements, issues, and new technologies allows businesses and consumers to manage digital transactions confidently. As cyber threats grow, so must our commitment to enhancing security.
Featured image credit: rupixen/Unsplash
