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Customer support users lose their data after the Okta hack

byOnur Demirkol
November 29, 2023
in News
Home News

The Okta hack compromised many users’ data and information, and the company made an official announcement about the incident. Should you be worried? Let’s take a closer look at the incident.

Okta, a big cybersecurity company, shared some concerning news on Tuesday about a recent hack on its customer support system. The impact appears to be more extensive than the initial estimate, which stated that around 1% of Okta’s customers, roughly 184 clients, were affected.

Update: Okta revealed that hackers stole data for all customer support users in the cyber breach

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Okta hack
(Image Credit)

Okta hack compromised users’ information

Okta, known for helping businesses with identity management, is now facing a larger security breach. The company initially believed the hack had a limited impact, but it turns out that a more significant number of users might be affected. This puts the security of these users at risk, and there’s a concern about potential attacks and phishing attempts. However, Okta clarified that customers in government or Department of Defense environments are not affected.

The news was first reported by Bloomberg and the media outlet managed to get an official announcement from a company’s spokesperson. The spokesperson confirmed the Okta hack and gave additional information about it. Here is their full statement to Bloomberg:

“We are working with a digital forensics firm to support our investigation and we will be sharing the report with customers upon completion,” the company said in its statement. “In addition, we will also notify individuals that have had their information downloaded.”


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While Okta is a significant player in cybersecurity, this breach highlights the challenges in keeping user data safe. Okta’s role in managing employee sign-ons makes it an appealing target for hackers looking to exploit weaknesses for broader attacks.

Previous attacks on big names like MGM and Caesars demonstrated how hackers can use tactics like social engineering to target Okta platforms. These incidents resulted in substantial losses, including a large ransom payment. The history of such breaches emphasizes the seriousness of the current situation.

Okta hack
The company has made an official statement regarding the Okta hack (Image Credit)

Okta’s shares dropped

The revelation about the Okta hack caused a drop in company’s shares. The company admitted that a stolen credential was used to access its support system. Further investigation showed that the number of affected clients and the amount of stolen data were higher than initially thought. Okta conducted an audit that led to revised findings, indicating the evolving nature of the situation.

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The stolen data includes things like customer names, company names, and phone numbers. However, Okta assured users that most of the compromised information did not contain sensitive details. For the majority of affected customers, only names and email addresses were exposed.

How to defend yourself against hacks and data breaches

In light of the recent Okta hack, it’s crucial for individuals and businesses to take proactive steps to safeguard their information. Here are some practical tips to defend yourself against hacks and data breaches:

  1. Update Passwords Regularly: Ensure that you regularly change passwords for your accounts and use strong, unique passwords for each account to minimize the risk of unauthorized access.
  2. Enable Two-Factor Authentication (2FA): Add an extra layer of security by enabling 2FA wherever possible. This requires a second form of verification, such as a code sent to your phone, in addition to your password.
  3. Stay Informed About Security Practices: Stay updated on the latest cybersecurity practices and follow recommended guidelines to secure your online presence.

Interestingly, a significant number of affected users are Okta administrators, says Bloomberg. As Okta gears up to report its earnings, there’s anticipation about the additional details that will be made public. This incident serves as a reminder of the ongoing challenges in keeping information safe in our digital world. Okta, like other cybersecurity companies, faces the ongoing task of staying ahead of evolving cyber threats and making sure user data remains secure.

Featured image credit: Fili Santillán/Unsplash

Tags: Data Breachhack

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