IllumiChat
IllumiChat is an AI-powered customer support platform designed to eliminate wait times, boost NPS, and cut churn for SaaS and mid-market companies facing fragmented knowledge bases and slow agent responses. It aggregates data from sources like Notion, Zendesk, Confluence, Google Drive, HubSpot, and JIRA, using Retrieval-Augmented Generation (RAG) for context-aware, citation-backed answers that handle complex multi-turn queries with low hallucinations. The no-code drag-and-drop builder enables branded chatbots deployable as widgets, iFrames, or in Slack, with human agent assistance, workflow automation via Zapier/webhooks, and analytics for CSAT and deflection rates. Deployment takes under 10 minutes, yielding 40-60% ticket reductions and up to 80% cost savings.
Pros
- Reduces support costs by up to 80%
- Improves customer satisfaction
- Can reduce ticket volume by 60%
- Simple, transparent pricing model based on usage credits rather than per-agent seats
- Rapid ROI and quick deployment (10 minutes)
- Pure AI automation with minimal human intervention
- Helpful customer support team
Cons
- No cons information found in primary sources
- Limited credits (100/month) and storage (10MB) on free plan
- API access restricted to Pro plan and above
- Custom enterprise pricing may be unpredictable
- Relies heavily on quality of integrated knowledge bases
- Fewer integrations compared to full enterprise suites like Zendesk
- Newer platform with limited user reviews available
- Potential credit exhaustion for high-volume usage on lower tiers
IllumiChat is an AI-powered customer support platform that delivers instant, accurate 24/7 responses, crushes wait times, improves NPS, and reduces churn by automating support for SaaS and mid-market companies.
It integrates with Notion, Zendesk, Confluence, Google Drive, OneDrive, Dropbox, Box, HubSpot, JIRA, ServiceNow, and supports PDFs, HTML, CSVs for real-time syncing and indexing.
It uses Retrieval-Augmented Generation (RAG) for context-aware answers with real citations, domain-specific constraints, fallback logic, and continuous learning from interactions to reduce hallucinations.
Free Plan: $0/month (100 credits, 1 AI assistant, 10MB storage); Pro: $49/month (2,000 credits, 3 agents, 1GB storage); Enterprise: Custom (unlimited everything); all include 14-day trial, annual Pro at $39.20/month.
Deployment takes under 10 minutes using no-code onboarding for chat widgets, iFrames, Slack, or private workspaces.
It reduces ticket volume by 40-60%, improves answer accuracy by 30-50% over rule-based bots, cuts support costs up to 80%, and provides dashboards for CSAT, deflection rates, and resolution time.
Yes, it assists agents with real-time suggested replies and enables seamless handoff via integrations with Intercom, Zendesk Chat, or Slack.
Rich dashboards track CSAT, deflection rates, resolution time, usage, content gaps, and unanswered queries to optimize knowledge bases.
Options include branded chat widgets, iFrames for websites/SaaS apps, private workspaces, direct Slack integration, with fully customizable UI and tone.
SaaS and mid-sized companies (5-100 employees), e-commerce, startups, and digital-first organizations needing scalable, low-maintenance AI support to unify knowledge and reduce backlogs.
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