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call center

Artificial Intelligence Call Center Ai'S Impact On The Customer Service
Data ScienceArtificial IntelligenceFeaturedRetail & Consumer

The Artificial Intelligence Call Center era has begun. Call centers have long used cutting-edge technology, from call routing systems that sent consumers to the first available agents to interactive voice response (IVR) systems that millions of customers interact with today. With artificial intelligence (AI) gaining traction in the early 2000s,

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