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Yelp goes all in on AI with smart menus and virtual phone agents

Yelp’s AI assistant now supports restaurants, bars, attractions, and retail shops, not just service pros. Users can ask Yelp’s AI questions in natural language and get personalized recommendations.

byAytun Çelebi
October 22, 2025
in Artificial Intelligence, News

Yelp has launched a comprehensive suite of artificial intelligence features, including a tool named “Menu Vision,” as reported on October 21, 2025. The update is designed to change how users discover and engage with local businesses.

The new Menu Vision feature allows users to point their phone’s camera at a physical restaurant menu. This action overlays interactive bubbles on the screen, corresponding to specific dishes. Tapping these bubbles reveals user-submitted photographs of the food item, alongside relevant snippets from customer reviews. This function provides diners with immediate visual context and peer feedback, helping to inform their ordering decisions directly from the menu. The tool aims to improve the restaurant discovery experience by clarifying menu options.

This release is part of a larger update that expands Yelp’s AI assistant beyond its original focus on service professionals. The assistant now covers a wider range of businesses, including restaurants, bars, attractions, and retailers. Yelp Assistant is now available on business pages for all categories and can answer natural language questions. For services projects, Yelp Assistant will now remember important details and preferences from previously submitted projects. Yelp also introduced conversational and voice-search capabilities, which allow users to ask questions in ordinary language, mirroring trends from chat-style AI tools.

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Additionally, the company launched two new AI phone agents, “Host” and “Receptionist,” to address staffing challenges within the service industry. These automated agents can handle customer calls 24/7, managing and modifying restaurant reservations and answering detailed questions about a restaurant’s policies. The agents are also capable of sending automated follow-up texts for confirmation and other communications.

Yelp described this initiative as its biggest AI release yet, aimed at streamlining the process of local business discovery and interaction for both consumers and business owners.


Featured image credit

Tags: AIYelp

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