Vodafone confirmed a non-malicious software issue caused a major internet blackout on Monday affecting its broadband, 4G, and 5G services. The company stated the network has since fully recovered after resolving the problem with a vendor partner.
A spokesperson for Vodafone provided details on the event: “On Monday afternoon, for a short time, the Vodafone network had an issue affecting broadband, 4G and 5G services.” The company stressed the incident was not a cyber attack, attributing the failure to “a non‑malicious software issue with one of our vendor partners which has now been resolved.” With services fully restored, the spokesperson added, “We apologise for any inconvenience this caused our customers.”
The outage affected hundreds of thousands of customers, with widespread reports of dropped wifi, 4G, and 5G connections. The disruption also took Vodafone’s own app, website, and customer service systems offline. At its peak, the internet status checker Downdetector logged more than 130,000 problem reports related to the service failure from across the country.
