Salesforce has announced Agentforce 360, an updated AI agent platform, ahead of its October 14 Dreamforce conference. The new version introduces enhanced tools for building and instructing agents, aimed at attracting enterprise clients in a competitive market.
A central feature of Agentforce 360 is Agent Script, a new prompting tool entering a beta phase in November. It allows users to program agents with “if/then” logic to produce more predictable and flexible responses in scenarios like customer questions. To support this, users can access “reasoning” models designed to process information before responding, as opposed to relying on pattern recognition. These models are powered by technology from Anthropic, OpenAI, and Google Gemini.
Salesforce is also releasing Agentforce Builder, a new tool for constructing, testing, and deploying AI agents from a single platform. Scheduled for a November beta release, this tool incorporates Agentforce Vibes, which the company previously announced as an enterprise-grade app-vibe coding tool.
A broader integration between Agentforce and the Slack messaging application was also announced. Core Agentforce applications for Sales, IT, and HR will begin to surface directly within Slack starting this month, with the integration expanding through the beginning of 2026. Concurrently, Slack is piloting a new version of its Slackbot. This updated bot is designed as a personalized AI agent that learns from user activity to offer insights. Salesforce also intends for Slack to serve as an enterprise search tool, with connectors for Gmail, Outlook, and Dropbox planned for release in early 2026.
Salesforce reports that its Agentforce platform has 12,000 customers. In its press release, the company stated this figure is “significantly higher than any of its competitors.” Early pilot customers for the Agentforce 360 upgrades include Lennar, Adecco, and Pearson. The update arrives as numerous companies introduce AI features for enterprise customers, while these enterprises report difficulties achieving a return on investment.
This announcement follows recent activity from competitors. Last week, Google announced Gemini Enterprise, a suite of tools for building enterprise-grade AI agents, naming Figma, Klarna, and Virgin Voyages as early customers. Anthropic also reported progress with its Claude Enterprise product, securing a contract with Deloitte to provide its Claude chatbot to 500,000 global employees, its largest enterprise deal yet. The day after this deal was publicized, Anthropic announced a strategic partnership with IBM.
