Is your service out? A widespread Verizon outage swept across the United States late Wednesday night and into the early morning hours of Thursday, October 9, leaving thousands of customers without mobile and internet service. While the issue appears to be largely resolved, users took to social media and outage tracking sites to report major disruptions.
Here’s everything you need to know about the recent Verizon service issues.
Verizon outage map shows widespread issues
Reports of Verizon service being down began to surge just before midnight on Wednesday, October 8, 2025. According to Downdetector, a popular website that tracks service interruptions, outage reports hit a peak of over 1,200 around 1 a.m. ET on Thursday, October 9.
The Verizon outage map showed that the problems were not isolated to one region. Major metropolitan areas reported significant issues, including:
- New York
- Boston
- Washington D.C.
- Chicago
- Seattle
- Phoenix
- Atlanta
- Charlotte
Data from Downdetector indicated that the majority of problems were related to mobile phone service (51%) and 5G home internet (32%), highlighting the disruption for both personal and business users.
ALERT: 🚨 Verizon experiencing widespread outages in the United States.
East Coast HEAVILY effected. pic.twitter.com/9SxvGwolY5
— E X X ➠A L E R T S (@ExxAlerts) October 9, 2025
What caused the outage and what are people saying?
In a statement provided to Newsweek, a Verizon spokesperson pointed to a specific, localized issue. “Some Verizon customers in the Charlotte, North Carolina, area may have experienced a brief service interruption in the early morning hours Thursday,” the spokesperson said. “Engineers were able to identify and quickly resolve the issue.”
Despite this statement, the outage map and customer reports suggest the impact was felt more broadly. Frustrated users took to social media platforms like X (formerly Twitter) to voice their concerns. One user wrote, “I used to love having @Verizon, I had service everywhere with no issues, but now lately their service keeps going out it’s AWFUL.”
Others called for compensation, with one comment on Downdetector stating, “They owe ALL of us a credit on our upcoming bills. This is a huge problem for MILLIONS of us!”
Is Verizon service back up now?
While service appeared to be fully restored early Thursday morning, the issues for Verizon customers may not be over.
As of Friday, October 10, Downdetector is showing a new and significant spike in outage reports from users across the United States. This suggests that the initial problem was not fully resolved, or a new issue is now impacting the network. The Verizon outage map is again showing hotspots in several major cities, indicating the problem is not isolated.
This is a developing situation.
If you are currently experiencing service disruptions, the recommended first steps are to restart your phone or internet router. If the problem persists, you should report the outage directly to Verizon through their official support channels on their website or the My Verizon app.
