A class action lawsuit against Apple has surfaced on ClassAction.org unresolved crackling issues associated with the AirPods Pro. Filed in November 2024, the lawsuit claims that these audio faults violate California consumer protection laws and constitute false advertising.
What’s the story behind the class action lawsuit of Apple?
The complaint stems from customer grievances that began soon after the original AirPods Pro launched in October 2019. Users reported persistent problems, including crackling, popping, and static sounds when the earbuds moved or vibrated, particularly during physical activities like walking or running. In response, Apple attempted to remedy the situation with software updates and eventually initiated a repair program for affected AirPods Pro users in October 2020. Unfortunately, many customers reported that the replacement units also exhibited similar audio problems, prompting the need for legal action.
The suit, titled “LaBella et al. v. Apple,” alleges that the ongoing audio defects contradict Apple’s marketing claims of “superior sound quality” and “pure, incredibly clear sound.” The plaintiffs argue that they would either have avoided purchasing the AirPods Pro or paid a lower price had Apple disclosed the devices’ known issues. As stated in the suit, “The AirPods Pro Gen 1 were thus not worth the premium price that consumers paid for them—as they contained an Audio Defect and did not live up to Apple’s advertising.”
Apple’s support documentation acknowledges users may hear crackling or static sounds in various conditions, including loud environments or while exercising. After acknowledging the widespread nature of these complaints, Apple extended its repair program to cover AirPods Pro for three years beyond the initial sale, highlighting its awareness of the issue.
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The lawsuit requests the court to certify the case as a class action and seeks relief for the affected customers. Claims include breaches of warranty under California, Ohio, Texas, and Pennsylvania laws, violations of the Song-Beverly Consumer Warranty Act, California Consumer Legal Remedies Act, California Unfair Competition law, and several Consumer Protection Acts. The plaintiffs demand damages for themselves and all affected AirPods Pro customers, along with pre- and post-judgment interest, as well as attorney fees.
While this lawsuit unfolds in court, Apple finds itself in a position where it must address the persistent dissatisfaction with its flagship wireless earbuds, potentially reshaping the future of its customer relations and product quality assurance strategies. As the company’s reputation hinges on that infamous blend of quality and innovation, how it manages these allegations could set the tone for similar product launches down the road.
Featured image credit: Omid Armin/Unsplash
