Made.com administration process explained. After the company’s shares were suspended on Tuesday, online furniture retailer Made.com took a step toward going into administration. It has ceased taking new orders, and management has warned that cash reserves may exhaust if further money cannot be raised.

Made.com is expected to be the first significant retailer to go out of business due to the stress the cost of living crisis puts on household budgets. What has happened to Made.com? Is Made.com going bankrupt? How is Made.com’s share price affected? How to get a refund from Made.com? The answers and the story of the fallen pandemic furniture star Made.com are explained in this article.

The Made.com administration process starts

After failing to find a buyer for the business, online furniture retailer Made.com has disclosed plans to appoint administrators, potentially threatening up to 700 jobs. The company declared that its operating arm Made.com Design (MDL), had submitted a notice to employ PricewaterhouseCoopers (PwC). Although they acknowledged that there were no certainties, the group stated that PwC would continue to try to achieve a sale of the company.

The company revealed last week that attempts to find a buyer for the company during rescue negotiations had so far failed. It has suspended taking new orders, and management has issued a warning that cash reserves may exhaust if further money cannot be raised.

The Fall Of Made.com: The Rising Costs Of Living Hit Hard
Made.com administration process: Made.com went public in London last year with a valuation of £775 million

“In light of MDL’s requirement for further funding, and in order to preserve value for its creditors, the board of MDL took the decision on 26 October 2022 to temporarily suspend new customer orders. Made has now been notified that the board of MDL has resolved to file notice of its intention to appoint administrators, with a view to appointing Zelf Hussain, Peter David Dickens and Rachael Maria Wilkinson of PricewaterhouseCoopers LLP as administrators of MDL.”

Made.com

Made.com made a statement announcing the halt to share trading. It also stated that administrators would be appointed, indicating that the company is not yet in administration but is moving in that direction.

The decision allows the corporation 10 days to find new investors or sell all or a portion of the business.

What happened to Made.com?

Brent Hoberman, a co-founder of Lastminute.com, and Chinese businesswoman Ning Li founded Made.com, which went public in London last year with a valuation of £775 million. Made.com has offices in China, Vietnam, London, Paris, Berlin, and Amsterdam. How is the multi-national about the collapse, and how did the Made.com administration process start?

The home furnishing market is facing a crisis as cash-strapped Brits reduce their expenditure on expensive products due to the high cost of living. It happened just after Camden-based Eve Sleep, a manufacturer of mattresses, entered administration following a “heartbreaking” decision to end the look for a rescue takeover.

The Fall Of Made.com: The Rising Costs Of Living Hit Hard
Made.com administration process: After failing to find a buyer, Made.com has disclosed plans to appoint administrators

The company’s sales increased during the Covid outbreak as consumers increased their purchases of furniture and other home items because they were forced to stay at home and could only shop online.

Sales increased 30% year over year to $315 million in 2020 and 63% to £110 million in the first three months of 2021.

Due to the company’s expansion, it was listed with a valuation of £775 million on the London Stock Exchange in June of last year.

The store issued a warning in May that problems with the supply chain may cost them £5 million in revenue this year and up to £35 million in 2022. The business had forecast a profit as recently as March.

In September, Made announced it was for sale, but the company acknowledged that it could not find a buyer last week as it suspended consumer purchases and halted returns and refunds.

The company was about to put in administrators from the accounting firm Pricewaterhouse Coopers when the trade of its shares on the London Stock Exchange was suspended. Since the year’s beginning, company shares have fallen by 99%. While adding that there is no guarantee a transaction can be achieved, Made stated that Pricewaterhouse Coopers would continue trying to obtain a sale of the company.

The Fall Of Made.com: The Rising Costs Of Living Hit Hard
Made.com administration process: You can get a refund for what you purchase

The firm employs about 700 people, but it is already laying off about a third of them as it scrambles to cut costs in the wake of economic difficulties. Since then, Hoberman and Li have departed the company.

How Made.com share price affected?

At the time of writing, Made.com share price is around 0.52 GBX. But let’s take a closer look at what happened. Made.com administration rumors highly affected the shares.

The Fall Of Made.com: The Rising Costs Of Living Hit Hard
Made.com administration process: The firm employs about 700 people

Made being listed at a value of £775 million on the London Stock Exchange in June of last year.

In 2020, the company’s sales increased by 30% year over year to £315 million. They then increased by 63% in the first quarter of 2021, reaching £110 million.

The situation is different nowadays. As the company prepared to engage Pricewaterhouse Coopers administrators, trading in its shares on the London Stock Exchange was suspended today. Since the beginning of the year, company shares have fallen by 99%.

Is Made.com going bust?

After attempts to find a buyer fell through, the online furniture store Made.com stopped accepting new orders, putting the company at risk of collapse. If the situation continues like that, Made.com will collapse.

Made.com investor relations

You can contact Made.com investor relations by mail.

For more information, go to Made.com.

What if I’ve ordered from Made.com and my item hasn’t arrived?

According to Citizen Advice, you do not necessarily have the right to a refund if you purchased an item from a store before it closed.

However, there are several ways to get your money back if you ordered something and it never showed up.

Customers should initially attempt to contact the business or its designated administrators and request the purchased item or a complete cash refund.

How to get a refund from Made.com?

There are still ways to get your money back if you can’t reach the business or they don’t reply to your request for a refund.

The Fall Of Made.com: The Rising Costs Of Living Hit Hard
Made.com administration process: The shares have fallen by 99%.

If you paid by credit card

Section 75 of the Consumer Credit Act would apply if you used a credit card to purchase the item.

This implies that your card company is equally liable for refunding you if you use your credit card to pay for a significant transaction and something goes wrong, such as the products not arriving or the store closing.

To file a claim, get in touch with your credit card company—its customer service phone number should be your initial port of call—and let them know you intend to do so in accordance with Section 75.

It should then email you a claim form, which you can complete and use to submit your application to your provider.

Your card company can ask you for proof, such as a receipt or a report attesting to the item’s defect from you.

If you paid by debit card

Do not become alarmed if you did not use a credit card to purchase the item. Chargeback policies would apply if you made the purchase using a debit card.

You can use a chargeback to get your money back for products and services you didn’t get that you paid for with a debit card or a credit card for purchases under £100.

Claims must be filed within 120 days of the purchase, and you must contact your card issuer to begin a chargeback.

If you paid using buy now, pay later

If you used a buy now, pay later company to purchase an item, you should first get in touch with them to see if there is a procedure you can follow to get your money back.

Customers who shop in this industry are not afforded the same safeguards as those who use credit or debit cards because it is mainly unregulated.

What is Made.com?

Furniture and home decor are designed and sold online by the London-based British e-commerce company MADE.COM. Ning Li, a seasoned businessperson, and Brent Hoberman launched the company in 2010, along with Julien Callède and Chloe Macintosh.

It operates in seven European markets, including the UK, Ireland, France, Belgium, Germany, Austria, the Netherlands, Switzerland, and Spain, and has offices and warehouses spread throughout Europe and Asia.

Data breaches and hacks are today’s biggest problems. Check out the latest data breaches and hacks before we continue: CHI Health data breachFacebook data breachUber security data breachAmerican Airlines data breachMedibank cyber attack, and Binance hack.


Take a closer look at how data breaches effects companies: Equifax data breach settlement & T-Mobile data breach settlement


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